Frequently Asked Questions
Most frequent questions and answers
1. Orders and Payments
Q: How can I place an order?
A: Browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept payments via credit/debit cards, UPI, net banking, and digital wallets. COD (Cash on Delivery) is also available in select locations.
Q: Can I cancel or modify my order after placing it?
A: Yes, orders can be modified or canceled within 24 hours of placing them. Visit your account dashboard or contact customer support for assistance.
2. Shipping and Delivery
Q: How long does delivery take?
A: Delivery times vary by location. Standard delivery typically takes 5-7 business days. Expedited options are available at checkout.
Q: Do you ship internationally?
A: Currently, we only ship within [Your Country/Region]. Stay tuned as we expand to other regions soon.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use it to monitor your shipment on our Order Tracking page.
3. Returns and Refunds
Q: What is your return policy?
A: We offer a 7-day return policy for unused and undamaged items in their original packaging. Visit our Returns & Refunds page for more details.
Q: How can I initiate a return?
A: Log into your account, navigate to your orders, and select the “Request Return” option for the product you wish to return.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and verify the returned product.
4. Products and Availability
Q: Are the products genuine?
A: Yes, we guarantee 100% authentic and high-quality products sourced directly from trusted suppliers.
Q: What if the product I want is out of stock?
A: You can sign up for a notification alert on the product page. We’ll inform you as soon as it’s back in stock.
Q: Do you offer product warranties?
A: Yes, many of our products come with manufacturer warranties. Details can be found on the product page.
5. Account and Support
Q: Do I need an account to place an order?
A: While creating an account is optional, we recommend it for tracking orders and accessing exclusive offers.
Q: How can I contact customer support?
A: You can reach us via email at support@etechtron.com or call us at 9873513007. Our live chat feature is also available on the website.
Q: I forgot my password. What should I do?
A: Click on the “Forgot Password” link on the login page and follow the instructions to reset it.
6. Technical Issues
Q: The website is not working properly. What should I do?
A: Please clear your browser cache and try again. If the issue persists, contact our support team for assistance.
Q: I’m unable to place an order. What could be wrong?
A: Double-check your payment details, internet connection, and shipping address. If the issue persists, reach out to customer support.
Q: How do I report a bug or technical problem?
A: You can report issues directly to support@etechtron.com with details and screenshots, if possible.
7. Discounts and Offers
Q: How can I apply a discount code?
A: Enter the discount code at checkout in the “Promo Code” field, and the discount will be applied to your total.
Q: Do you offer bulk purchase discounts?
A: Yes, we offer special discounts for bulk purchases. Contact us at contact@etechtron.com for more details.
8. Security and Privacy
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment and personal information. Your data is safe with us.
Q: How do you handle my personal information?
A: We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we handle and store your data.
